Returns & Refunds

How long do I have to return an item?

You have 30 days from the date of purchase to return any item that meets our return policy.

What is the return Policy?

  • We’ll refund an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice
  • The returned item(s) must be in good and unused condition, in its original sealed packaging and with all paperwork, parts and accessories that came along with it
  • We’ll offer your full refund via your original payment method
  • There may be some electronics & other items for which returns may not be possible or a restocking fee may apply. Know more about additional delivery, restocking & other charges

Are there any item excluded from the return Policy?

The following products and services are non-refundable and non-exchangeable:

  • Special order or customized items (example: Paint, products sold per meter, cut timber
  • Damaged or used items, which are no longer in a sellable condition
  • Items by reason of their nature (video games, DVDs, CDs, bedding); perishable goods (food, drinks, plants, magazines) and personal hygiene products (shavers, toothbrush and headphones)
  • Installed and assembled items, except for faulty items
  • Delivery charges, except for faulty item

How do I return my items?

If you’re unhappy with your item and would like to return, exchange or refund it, we’ve made it as easy as possible.

Quick & Easy Returns & Refunds

 Ways to return your items: at your nearest Click Royal Way store

  • Visit any of our stores in the UAE to return an item
  • Get a quick refund*
  • Or exchange it with another item in-store

Kindly note that in this case, the whole process right from receiving your returned item(s), to running a check on the item(s) and your bank processing the return will roughly take 2 to 3 weeks.

How will I get a refund for my returned  items?

For Online Orders:

If the payment is made via credit card, it will be refunded on the same card/account. If you paid Cash On Delivery, we’ll refund the amount to your bank account. This will be done after the item(s) are returned to our facility and you have filled & sent back the Bank transfer form that we would have shared with you. Please read the Returns Policy on our website for more details.

For In-Store Purchases:

Your refund will be processed via your original payment method. If the payment is made via credit card, it will be refunded on the same card/account. If you paid by cash at the store, we will provide you with a cash refund once the item is returned.