1. How do I navigate your website and find the products I'm looking for?

   A - You can easily navigate our website using the search bar at the top of the page or by browsing through various brands, categories, and subcategories available on the homepage.

  1. Are there any size or color options for the products?

   A - Yes, many of our products come in different size or color options. You can check the product details page for available options and select the one that suits your needs.

  1. Is it possible to save items to my wish list or shopping cart for future reference?

   A - Absolutely! You can add products to your wish list or shopping cart by clicking on the respective buttons provided on the product page, enabling you to save items for future reference or purchase.

  1. Do you offer personalized recommendations based on my browsing and purchase history?

  A - Yes, we provide personalized recommendations to enhance your shopping experience. Our website uses algorithms to analyze your browsing and purchase history, suggesting relevant products that might interest you.

  1. Can I modify my order after placing it, and is there an additional charge for this service?

   A - Unfortunately, orders cannot be modified once placed. However, you can cancel the order and place a new one if needed.

  1. How can I change the delivery address after placing the order?

  A - Delivery addresses cannot be altered once an order is placed. However, you can contact our customer care team for assistance, and if possible, they will facilitate the change.

  1. What is the typical processing time for orders?

 A  - Orders are typically processed and shipped within 1 to 2 days.

  1. How can I be assured that my order is placed successfully?

 A  - After placing the order, you will receive an email confirmation containing the product information.

  1. Do you deliver all over the UAE?

 A - Yes, we have a strong network of delivery channels across the UAE.

  1. Do I receive a notification before the delivery of the order?

  A - Yes, customers will receive a notification via SMS, email, or WhatsApp once the delivery is confirmed.

  1. What should I do if the committed delivery time of my order is over?

 A - Please contact our customer care team immediately for assistance.

  1. Do you deliver orders every day of the week?

  A - Yes, we deliver every day of the week except for national holidays.

  1. What are the methods available for tracking my order?

 A - You can track your order via email, SMS, WhatsApp, Chatbot, or by contacting our customer care team with your order number.

  1. What are the acceptable payment methods?

 A - We accept various payment methods including Credit Card/Debit Card, Net Banking, Cash-On-Delivery, and Easy Payment Plans.

  1. Are there any hidden charges associated with the payment?

   A - All taxes are included in the displayed product price, and additional charges may apply only for delivery in some cases.

  1. What if I don't own a credit card/debit card/net banking?

  A - Cash-on-Delivery option is available for such cases.

  1. How will I be notified of the latest deals, arrivals, and discounts?

   A - You can subscribe to our newsletter or create an account with ClickRoyalWay to receive updates via SMS, WhatsApp, or email.

  1. How do I unsubscribe from your mailing list?

  A - You can manage your preferences in the 'My Account' section of our website or contact our customer care team for assistance.

  1. Can I get updates on the latest additions to your store?

  A - Stay updated on our website and social media platforms for the latest additions. You can also subscribe to our newsletter for regular updates.

If you have any further questions or inquiries, please feel free to contact our customer care team for assistance. We are here to help!